Funds not being credited 【 Mobile APP / WEB 】

Funds not being credited 【 WEB 】》》

When depositing your Cryptocurrency to HKD.com, the failure to receive the deposit is usually caused by the following circumstances:

1，Normal deposit may experience delays in block confirmation, resulting in delayed fund crediting：

If your deposit information is correct but the funds have not been credited, the record can be found on the blockchain. However, there may be a delay in synchronizing the block with the platform wallet after the block is confirmed. Please be patient.

2，Deposit of Unsupported Cryptocurrency:

The deposit page displays the cryptocurrencies and networks supported by HKD.com . You can check the supported cryptocurrencies and networks on the deposit and withdrawal status page. Depositing on an unsupported network or depositing an unsupported cryptocurrency may result in the loss of your assets, and recovery may not be possible.

3，Deposit less than minimum specified amount:

For your convenience, the minimum deposit amount is listed on the deposit page. If your deposit amount is below the specified minimum, it may not be credited to your account. Please ensure your deposit meets or exceeds the minimum required amount to avoid any issues.

【 Mobile APP 】

【 WEB 】

4，Depositing with a different Tokens / Tokens will result in funds not being credited：

Before deposit, please ensure that the Tokens / Tokens used for the deposit is the same as that used by the platform. Inconsistent Tokens / Tokens names may render the funds irretrievable, so please be careful.

5，Incorrect deposit address or network will result in funds not being credited：

Please carefully check the deposit address and network before depositing. Do not depositing ETH to a BTC address, or depositing ERC20 assets to a TRC20 network or other networks, as this may render the funds irretrievable. Please be cautious.

6，Failed deposits due to batch deposit methods：

Please refrain from using batch deposit methods to avoid the possibility of failed or irretrievable deposits. Please proceed with caution when conducting transactions.