P2P User Transaction Rules

The following regulations apply specifically to the fiat currency trading zone:

1. Our aim is to establish a fair and secure trading environment, enhancing the overall trading experience for users.

2. These regulations come into effect immediately upon publication and are subject to periodic modifications or enhancements. Any updates to the regulations will be effective from the date of their announcement.

All users must adhere to anti-money laundering principles:

1. Users must strictly comply with the platform's real-name authentication requirements for user identity and accounts, ensuring that all accounts used on the platform are lawfully registered and owned by themselves.

2. When triggering the platform's anti-money laundering risk control alerts, users should actively cooperate with the platform's requested verification process and provide relevant evidence promptly (specific measures subject to the platform's review requirements).

3. Failure to cooperate with the platform's anti-money laundering verification process may result in partial or complete restriction of account functions by the platform.

Buyer Guidelines:

1. Choose a payment method supported by the seller and complete the payment within the specified time frame as shown on the order page. After payment, click "I have paid successfully".

2. Use only payment methods verified with your real name, unless otherwise agreed with the seller. The platform does not support payments made with unverified identities.

3. Unless stated otherwise, buyers are responsible for any fees charged by the payment service provider. Ensure the total amount received by the seller matches the transaction terms or the order total.

4. Do not click "I have paid successfully" unless you have completed the payment or intend to do so. This could result in restrictions on your account for order manipulation.

5. Unless agreed upon in HKD.com P2P chat before the transaction: buyers cover fees charged by the payment account, and sellers cover fees charged by the receiving account.

6. Choose payment methods that ensure real-time arrival for timely payment. If using a non-real-time arrival method, obtain seller consent beforehand.

7. Avoid using sensitive words like BTC or cryptocurrencies in payment remarks.

8. If the seller fails to release assets within the specified time after you've paid and clicked "I have paid successfully," file a complaint and contact platform customer service. With compliant actions and evidence, we'll promptly address and confirm asset ownership.

Note: Non-real-time arrival payment methods include Alipay to bank transfer, WeChat to bank transfer, and single transfers for orders over 50,000 from 17:00 to 9:00. Specific methods may adjust based on payment channel changes.

Seller Guidelines:

1. Ensure that the information of your receiving account matches the real-name authentication information on the platform.

2. Release the assets within 30 minutes upon receiving full payment from the buyer and verifying it accurately.

3. Do not request the buyer/customer service to cancel the order without the buyer's consent, unless otherwise specified by the platform.

4. Do not raise objections to the price of the created order without the buyer's consent, unless otherwise specified by the platform.

5. Keep your contact information (the phone number bound to the platform) accessible to address any incomplete orders or disputes with buyers.

Risk Disclaimer:

1. You acknowledge the inherent risks associated with P2P transactions, including but not limited to the volatile nature of digital assets, the heightened credit risk of counterparties involved in P2P transactions, and the increased compliance risk of fiat transactions.

2. You affirm possessing sufficient investment knowledge and experience, as well as the capability to withstand the risks associated with P2P transactions. You agree to independently assume all risks arising from engaging in P2P transactions.

3. Prior to initiating P2P transactions, you have thoroughly reviewed and comprehended the contents of these rules, terms of use, and relevant HKD.com platform regulations. You have also sought advice from relevant professionals and made decisions regarding P2P transactions based on their guidance and your own rational judgment.

4. The platform acts solely as a facilitator for P2P transactions and is not a direct participant. Consequently, any disputes between users arising from P2P transactions are not the responsibility of the platform. While the platform reserves the right to handle disputes, it is not obligated to assume any obligations or liabilities (including compensation) for any party.

5. You consent to and authorize the platform to independently implement various reasonable measures (including but not limited to transaction cancellations under specific circumstances, account function restrictions, etc.) to safeguard the legal rights and interests of yourself, the platform, and other users, in accordance with these rules, terms of use, and relevant HKD.com platform regulations.

6. You acknowledge that the platform shall not be held liable for any losses incurred by you in P2P transactions or through the utilization of services under these rules, except in cases of deliberate or gross negligence by the platform. This exclusion of liability extends to scenarios such as hacker attacks, power outages, or unavoidable technical failures, within the limits permitted by law.

7. The platform retains the right to immediately restrict, suspend, or terminate your account or platform access without prior notification under certain circumstances:

(a) When there is reasonable suspicion of your violation or potential violation of these rules.

(b) When deemed necessary to protect other users from harm or loss of property. The platform shall not be held liable for any consequences resulting from its decision to restrict or deny your service access.

(c) When your usage of our platform is determined to potentially negatively impact or obstruct other users from enjoying our services.

(d) When it is discovered that a user, during communication with other users, employs offensive language, engages in insults, extortion, harassment, threats towards their trading partner, or infringes or attempts to infringe upon the legitimate rights of other users, including collecting personal information for purposes of dissemination or personal attacks.

You acknowledge that our decision to take certain actions (including service usage restrictions, account or wallet suspensions or closures) may be based on crucial confidentiality standards essential for our risk management and security protocols. You agree that HKD.com is under no obligation to disclose detailed information regarding its risk management and security procedures.

Once the reasons for suspension cease to exist, we will promptly lift the suspension. However, we are not obligated to notify you of the lifting of such suspensions (if any).

Abnormal Trading Behaviour and Platform Response Measures：

Buyer's Abnormal Behaviour	Platform Response Protocol
1. Orders automatically cancelled by the system due to payment timeout after order creation.	If triggered 3 times within the same day, the system will restrict the buyer's purchasing function. If triggered continuously for 2 days, further restrictions will be placed on the buyer's account functions.
2. After order creation, the buyer cancels the order.	If triggered 5 times within the same day, the system will restrict the buyer's purchasing function. If triggered continuously for 2 days, further restrictions will be placed on the buyer's account functions.
3. Clicking "I have paid successfully" without making the payment.	1) Sellers have the right to request the cancellation of this order. 2) For the first 2 violations, freeze fiat currency permissions until the issue is resolved, issue a warning online, and unfreeze afterward. 3) For 3 or more violations, freeze fiat currency permissions for 1 month (depending on the severity of the situation, escalate penalties up to permanent freezing of fiat currency permissions).
4. Clicking "I have paid successfully" before making the payment.	1. Sellers have the right to choose to proceed with the transaction or cancel the order and issue a refund. (a) If the seller chooses to proceed with the transaction, they must release the funds within 30 minutes of receiving the full payment. (b) If the seller chooses to cancel the order, they should issue a refund within 60 minutes of receiving the payment, provide an explanation during the appeal process, and attach proof of refund. The digital assets will be returned to the seller. 2. The first violation will result in a warning, and repeated violations may lead to the closure of fiat currency permissions based on the severity of the situation.
5. The order is cancelled despite payment being made within the specified payment period. (a) The buyer has completed all payments, but the order is cancelled either by the buyer voluntarily or by system timeout. (b) The buyer has completed partial payment, but the order is cancelled either by the buyer voluntarily or by system timeout.	If an order is cancelled by the system due to timeout, the seller has the option to proceed with the transaction or cancel it and issue a refund. 1. If the seller chooses to proceed with the transaction: (a) For regular sellers: The seller can locate the previous buyer in the self-selected area and create a new order with the same quantity. The buyer does not need to make another payment. Once the buyer confirms payment, the seller must release the assets within the specified time. (b) For advertisers: The buyer can locate the previous seller in the self-selected area and make a new purchase order with the same quantity. The buyer does not need to make another payment. Once the buyer confirms payment, the seller must release the assets within the specified time. 2. If the seller chooses to cancel the order: The seller must issue a refund within 60 minutes upon receiving feedback from the platform or the buyer. The digital assets will be returned to the seller. If the seller fails to cooperate actively in the refund process, relevant rules regarding unjust enrichment will be applied.
6. Clicking "I have paid successfully" before completing all transfers in partial payment situations.	1. If the buyer communicates with the seller in advance and the seller agrees, the seller should proceed to complete the order. 2. If the buyer proceeds without obtaining the seller's consent or without prior communication, the seller has the option to proceed with the transaction or cancel it and issue a refund. (a) If the seller chooses to proceed with the transaction, the seller must release the assets within 30 minutes of receiving full payment. (b) If the seller chooses to cancel the order, the seller must issue a refund within 60 minutes of receiving payment, and the digital assets will be returned to the seller.
7. If the buyer clicks "I have paid successfully" and the seller does not receive payment within one hour.	1. The seller has the right to choose to proceed with the transaction or issue a refund and cancel the order. (a) If the seller chooses to proceed with the transaction, they must release the assets within 10 minutes of receiving payment. (b) If the seller chooses to cancel the order, they must issue a refund within 30 minutes of receiving payment, and the digital assets will be returned to the seller. 2. If the seller is an advertiser and cannot contact the buyer within 30 minutes after filing a complaint, and it is verified that the seller has not received payment, customer service will prioritize cancelling the order within the advertiser's asset scope.
8. The payment amount does not match the order amount.	1. If the payment amount exceeds the order amount, the order will proceed, and the seller should refund the excess amount within 60 minutes of receiving the payment. 2. If the payment amount is less than the order amount, the seller has the right to choose to proceed with the transaction or request a refund and cancel the order. (a) If the seller chooses to proceed with the transaction, they have the right to proceed based on the actual order amount and complete the order. (b) If the seller chooses to cancel the order, they must issue a refund within 60 minutes of receiving payment, and the digital assets will be returned to the seller.
9. Payment in a different fiat currency resulted in a discrepancy between the payment amount and the order amount.	1. If the buyer communicates with the seller and the seller agrees, they can discuss adjusting the price difference or refunding the excess payment to complete the order. 2. If the buyer did not obtain the seller's consent or did not communicate with the seller, the seller has the right to choose to proceed with the transaction or request a refund and cancel the order. (a) If the seller chooses to proceed with the transaction, they must complete the release within 30 minutes of receiving all payments. (b) If the seller chooses to cancel the order, they must issue a refund within 60 minutes of receiving payment, and the digital assets will be returned to the seller.
10. Paying for the order using a non-real-time transfer method without the seller's consent.	The seller has the right to choose to proceed with the transaction or request a cancellation and refund after refund: (a) If the seller chooses to proceed with the transaction, they must complete the release within 30 minutes of receiving the payment. (b) If the seller chooses to cancel the order, they must issue a refund within 60 minutes of receiving the payment, and the digital assets will be returned to the seller.
11. Failure to pay according to the receiving account displayed on the seller's order details page.	The seller reserves the right to request the cancellation of the order, and the digital assets will be returned to the seller. The buyer bears the risk of transferring funds incorrectly.
12. Payment made not in accordance with the account provided by the seller in the order chat window, which should match the bound account's real-name information.	The seller has the right to request the cancellation of the order, and the digital assets will be returned to the seller. The buyer assumes the risk of transferring funds incorrectly.
13. Payment made without using a payment account that matches the real-name information of the platform account.	1. The seller has the right to refuse the transaction directly. In such cases, the seller shall process the refund within 24 hours after receiving the payment, and the digital assets will be returned to the seller. Payment made using a corporate account (regardless of whether the legal person matches the certified individual's real name) still constitutes non-authenticated payment. 2. If such behaviour is reported, the first violation will result in the freezing of fiat currency privileges until further notice, followed by an additional 24-hour freeze. 3. For two or more violations, the fiat currency privileges will be frozen for 7 days (with the possibility of increased penalties depending on the severity, up to permanent freezing of fiat currency privileges).
14. The payment recipient's account does not match the real-name information provided upon payment confirmation.	1. If the buyer's payment account, as verified, matches the real-name account on the platform, and the payment is completed within the specified time frame, the order will proceed as normal. 2. If the buyer's payment account, as verified, does not match the real-name account on the platform, the measures outlined in the previous clause will be applied.
15. The seller's receiving account experiences abnormalities due to the buyer's payment.	1. If the buyer cannot provide proof of a normal account, the seller should refund within 24 hours after the receipt account returns to normal, and the platform will cancel the order. 2. If the buyer can provide proof of a normal account and after verifying that there are no abnormalities with the buyer's account, the order will proceed, and the digital assets should be transferred to the buyer. 3. Freeze the buyer's fiat and cryptocurrency permissions until the case is resolved.
16. The buyer is flagged by the risk control system for suspected maliciously bidding on low-priced orders.	1. If the buyer fails to make payment, the platform will cancel the order, and the digital assets will be returned to the seller. 2. In cases where the buyer has made payment, the seller is required to initiate the refund process within 30 minutes of the appeal, during which the platform will assist in cancelling the order, resulting in the digital assets being returned to the seller. 3. If the buyer refuses the refund and order cancellation, the platform will forcibly cancel the order within 30 minutes of intervention. 4. If such behaviour repeats twice, the platform will suspend the buyer's fiat permissions until the buyer requests an unblock based on the circumstances. Further recurrence will result in permanent suspension of the buyer's fiat permissions.
17. Adding remarks such as "cryptocurrency," "BTC," or "Bitcoin" during payment.	The seller has the right to choose to proceed with the transaction or to refund and not proceed: 1. If the seller chooses to proceed with the transaction, they must complete the release within 30 minutes of receiving payment. 2. If the seller chooses to refund and not proceed with the transaction, the order is cancelled, and the digital assets are returned to the seller. The seller must initiate the refund within 60 minutes of receiving payment. If the seller's receiving account is frozen as a result, it will be handled according to the measures outlined in section 15. 3. If there is a complaint regarding this behaviour, the seller's fiat permissions will be suspended for 24 hours after the first violation. 4. For repeated violations, the seller's fiat permissions will be suspended for 7 days, with penalties escalating up to permanent suspension depending on the severity of the infraction.
18. During holidays or working days, from 17:00 to the next day at 9:00, bank transfers exceeding 50,000 or more without being split into multiple payments result in the seller not receiving the transfer within one hour.	The seller has the option to either proceed with the transaction or cancel the order and issue a refund: (a) If the seller chooses to proceed with the transaction, they must release the funds within 30 minutes of receiving payment. (b) If the seller chooses to cancel the order, they must initiate the refund within 60 minutes of receiving payment, and the digital assets will be returned to the seller.
19. Customer service intervention in the dispute, and even after 30 minutes, there is still no response from the buyer.	1. For the first 2 violations, the seller's fiat currency privileges will be suspended until they contact customer support. They will receive an online warning and upon resolution of the issue, their privileges will be restored. 2. For 3 or more violations, the seller's fiat currency privileges will be suspended for 1 month. Depending on the severity of the situation, the penalty may escalate to a permanent suspension of fiat currency privileges.
20. The contact phone number provided on the order page is invalid.
21. Identified as a malicious order.
22. Identified as a cover-up for card testing behaviour.	1. For the first violation, the seller's fiat currency privileges will be suspended until they contact customer support, with an additional 24-hour freeze. 2. For 2 or more violations, the seller's fiat currency privileges will be suspended for 7 days. Depending on the severity of the situation, the penalty may escalate to a permanent suspension of fiat currency privileges.
23. Preliminarily identified as a high-risk user by the risk control system.	Suspected violations: Freeze fiat and withdrawal privileges until the case is resolved. Implementation: Depending on the severity, escalate penalties to a permanent suspension of fiat currency privileges.
24. Reported for engaging in malicious alarm behaviour.
25. Reported for engaging in risky fund transactions.
26. Reported for engaging in fraudulent fund transactions.
27. Reported for attempting to lure trading partners away from the platform for transactions.
28. Providing falsified transfer records, release records, chat logs, or other false information.	Permanently freeze the account.

Note: In cases where this rule involves a seller refund or release, and the seller fails to complete the operation on time, the system will restrict certain functions of the seller's account.

Seller's Abnormal Behaviour	Platform Response Protocol
1. After the buyer marks "I have paid successfully" following full payment, if the seller doesn't release the funds within 30 minutes of receiving the full payment.	Buyers have the right to choose to proceed with the transaction or request a refund after cancelling the order. (a) If the buyer chooses to proceed with the transaction, the customer service will determine that the assets belong to the buyer. (b) If the buyer requests a refund and cancel the order, the seller should complete the refund within 60 minutes.
2. The order is cancelled due to the seller's failure to provide a valid payment method in a timely manner, resulting in the buyer being unable to complete the payment.	1. Due to the seller's failure to provide a payment method, the order cannot be completed. During the appeal process, the platform will directly cancel the order and impose penalties on the seller. The platform's cancellation of the order will not be counted towards the buyer's daily cancellation limit. 2. If the seller is complained against twice for this reason, the system will restrict certain functions of the seller's account.
3. Disputes arise regarding the price of the order after it has been generated.	Apart from negotiating the order price with the buyer's consent, the order proceeds normally, and the seller should release the funds within the stipulated time frame.
4. The seller (non-advertiser) has not bound valid payment information consistent with their real name or provided the buyer with payment methods inconsistent with the platform's real name, such as when receiving payment via Alipay or WeChat, and the account or QR code recipient's name does not match the name of the payee displayed on the order details page.	1. The buyer has the right to cancel the order and lodge a complaint with the platform. 2. If the seller is reported for this behaviour, their fiat currency privileges will be initially suspended until they contact customer support, with an additional 24-hour freeze. 3. Repeat violations will result in a 7-day suspension of fiat currency privileges, with escalated penalties as warranted, including permanent suspension if the severity of the offense warrants it.
5. The buyer's payment account information does not match the real name information on the platform and has not been refused to trade.	1. Sellers bear the responsibility for any risks arising from this. 2. Sellers reported for this behaviour will have certain functionalities of their account restricted by the system.
6. The seller's provided receiving account is abnormal.	Buyers have the right to choose to proceed with the transaction or cancel the order. (a) If the buyer chooses to proceed with the transaction and it is confirmed that the buyer has made the full payment within the specified time frame, the seller should release the assets within the specified time frame upon receiving the payment. (b) If the buyer chooses to cancel the order, after the seller completes the refund, the digital assets will be returned to the seller.
7. Platform intervention failed to contact the seller within 30 minutes / the reserved contact phone number is invalid.	1. For the first 2 violations, the fiat currency privileges will be temporarily suspended until the user contacts customer support for resolution. Upon resolution, the privileges will be reinstated. 2. For 3 or more violations, the fiat currency privileges will be suspended for 1 month. Depending on the severity of the violation, the penalty may escalate to permanent suspension of fiat currency privileges.
8. During the transaction, receiving funds exceeding the order amount, but not actively cooperating with the refund, or obtaining undue profit.	Suspected cases: Freeze fiat and withdrawal privileges until the case is resolved. Implementation: Depending on the severity, escalate penalties up to permanent suspension of fiat currency privileges.
9. Flagged as a potentially risky user by the risk control system.
10. Reported for engaging in malicious alert behaviour.
11. Reported for engaging in risky fund transactions.
12. Reported for engaging in fraudulent fund transactions.
13. Reported for attempting to lure the trading counterpart away from platform transactions.
14. Providing forged transfer records, release records, chat logs, or other false information.	Permanently freeze the account.

Triggering risk control abnormal behaviour	Platform Response Protocol
1. When a user is detected as abnormal by the risk control system and the user explicitly refuses or fails to actively cooperate to complete further anti-money laundering checks requested by the platform.	The platform reserves the right to directly deem such accounts as abnormal and take actions including but not limited to raising the user's risk level, directly freezing the accounts of such users and associated accounts until the user cooperates by providing risk control evidence materials that pass the platform's risk control review.
2. When a user is flagged by the platform's risk control for suspected fraud (or attempted fraud), withdrawing to various high-risk platforms (including but not limited to: acceptance platforms, online gambling platforms, platforms suspected of money laundering or fraud, or other platforms with low risk control capabilities), or engaging in other high-risk asset transfers. Risk Reminder: All promotions that associate this platform with such platforms are false advertising. Beware of being deceived and causing unnecessary financial losses.	The platform reserves the right, depending on the circumstances, to directly freeze or restrict P2P trading, withdrawals, or even disable all account permissions for such users and associated accounts.
3. Account being used by someone other than the owner or illegally buying coins for others: When a user is verified by the platform's risk control to have sold, lent, or rented their account for someone else's use, or engaged in illegal coin buying activities for others. Risk Reminder: Please pay attention to your own information security to avoid being used by others for criminal activities.	The platform reserves the right to take measures against such users, including but not limited to temporarily or permanently limiting P2P trading, delaying withdrawals, restricting withdrawals, or directly freezing the accounts and associated accounts.
4. Receiving or introducing illegally sourced digital assets or funds: When a user knowingly or reasonably suspects that the coins received from other platforms or WeChat groups are illicit or the funds are obtained through illegal means, yet still disregards the risk and proceeds to transfer these assets to the accounts of other users on this platform.	The platform will permanently restrict all functionalities of such users' accounts and associated accounts without further notice.
5. Users identified as involved in money laundering: When users are detected by the risk control system or verified by risk control personnel to be directly involved in or assisting in criminal activities such as money laundering.	The platform will permanently restrict all functionalities of such users' accounts and associated accounts without further notice.
6. Account frozen by judicial order: When a user's account is requested to be frozen by judicial authorities.	The platform will strictly adhere to judicial directives and freeze user accounts accordingly. Upon the expiration of the freeze period, a renewal letter from the judicial authorities is required to extend the freeze. During this period, user requests to unfreeze their accounts through the platform will not be valid. Please liaise with the freezing agency for further assistance.
7. Subpoenaed by judicial authorities: When a user is required by judicial institutions to provide account information on this platform, including but not limited to: subpoenas, consultations, etc.	The platform will restrict the accounts and related functions of such users as appropriate.