How To Submit Appeal 【 Mobile APP / WEB 】

【 Mobile APP 】

If you have not received the purchased cryptocurrency within 30 minutes after payment, you can choose to【 Submit Appeal 】

Step 1 : Click on【 Submit Appeal 】

Step 2:

① Enter the reason for the appeal.

② Upload your payment proof.

③ Click【 Submit an Appeal 】

To submit an appeal, you need to upload bank deduction proof. Please screenshot the bank deduction records, including the three transactions before and after the deduction. (Notifications confirming a successful bank transfer for placing an order are not accepted).

Step 3 : After submitting the appeal, try to contact the merchant. Once the merchant responds, you may need to cancel appeal for the release of the cryptocurrency to your crypto Wallet.

① Click【 Chat 】to communicate with the merchant.

② Click【 Cancel Appeal 】

** If you are unable to contact the merchant, please reach out to our customer service team or send an email to [e-mail] for assistance.

【 WEB 】

If you have not received the purchased cryptocurrency within 30 minutes after payment, you can choose to【 Submit Appeal 】

Step 1 : Click on【 Submit Appeal 】

Step 2 :

① Enter the reason for the appeal.

② Upload your payment proof.

③ Click【 OK 】

To submit an appeal, you need to upload bank deduction proof. Please screenshot the bank deduction records, including the three transactions before and after the deduction. (Notifications confirming a successful bank transfer for placing an order are not accepted).

Step 3 : After submitting the appeal, try to contact the merchant. Once the merchant responds, you may need to cancel appeal for the release of the cryptocurrency to your crypto Wallet.

① Click【 Chat 】to communicate with the merchant.

② Click【 Cancel Appeal 】

** If you are unable to contact the merchant, please reach out to our customer service team or send an email to [e-mail] for assistance.