To create a fair, secure, and stable trading environment for our users and to uphold the operational order of the HKD.com P2P platform, HKD.com advertisers are required to adhere to the following principles:
Basic Principles:
To apply as a certified advertiser in the HKD.com fiat trading zone, advertisers need to lock 5,000 USDT, and they can enter after passing the review process. High-quality advertisers should ensure fast payment, quick release, and prompt response. They should refrain from canceling orders arbitrarily, making malicious appeals, maliciously blocking or sniping low-priced orders, and should maintain a good service attitude, strong service awareness, respect for platform users and staff, and adhere to the basic principles of honest and fair trading.
Trading Principles:
Article 1: Payment and Receipt Standard:
1. Advertisers must use accounts consistent with the platform's real-name authentication to transfer funds to users.
2. Advertisers may receive payments from users using accounts authenticated by the platform.
3. If users use non-real-name authenticated accounts to receive payments from advertisers, advertisers can cancel the order.
4. If users use non-real-name authenticated accounts to make payments when advertisers receive payments, advertisers can request the cancellation of the order. If the payment has been received, advertisers can refund it and request the cancellation of the order.
Article 2: Financial Security Standard:
1. Advertisers must not engage in any form of transaction involving illegal funds.
2. When users complain that receiving payments from advertisers have caused their bank cards or other types of funds to be frozen, advertisers must actively cooperate with platform staff and provide reasonable evidence.
3. If an advertiser's account is frozen, they should contact online customer service promptly, provide information about the frozen account, and provide reasonable evidence related to platform users.
4. If illegal digital assets or illegal funds brought in by advertisers cause losses to the platform or users or pose legal risks, the platform has the right to cancel the advertiser's qualification, and the security deposit will be frozen indefinitely. If the nature is severe, the platform will cooperate with judicial authorities to freeze the advertiser's platform account and related assets.
Article 3: Operational Standard:
1. After becoming an advertiser, please understand the trading principles and rules for advertisers.
2. Advertisers are discouraged from leaving contact information such as WeChat IDs in the remarks. If they engage in direct transactions with users outside the platform, the platform will not be held responsible for any resulting losses.
3. If advertisers have completed payment and the user has not released the funds after 15 minutes, they can appeal and contact online customer service for assistance.
4. If an advertisement is online, advertisers must process orders immediately. If advertisers cannot process orders immediately, they must close the advertisement to avoid order cancellation and poor user experience.
Advertisers will have their qualifications revoked if they engage in any of the following situations:
1. Two or more warnings within thirty days result in the cancellation of advertiser qualifications.
2. Advertisers do not cooperate with customer service to process orders or intentionally delay, causing losses to user assets. In serious cases, advertiser qualifications will be canceled.
3. Advertisers privately request additional fees from users or collect red envelopes or fees under various names, resulting in the cancellation of advertiser qualifications.
4. Advertisers leak users' names, contact information, addresses, or other related information, causing adverse effects, resulting in the cancellation of advertiser qualifications.
5. Advertising in groups or spreading adverse information that affects the platform and has a severe impact will result in the cancellation of advertiser qualifications.
6. Abusing or threatening platform users or staff with any unfriendly behavior will result in the cancellation of advertiser qualifications.
7. Advertisers and their corresponding business activities are judged by judicial authorities to be suspected of illegal crimes, resulting in the cancellation of advertiser qualifications, and according to the requirements of judicial authorities, account assets may be frozen.
8. Advertisers are prohibited from using associated payment accounts to trade on any other platform or community. If an account related to the advertiser on another platform is flagged by the platform's risk control, or if the advertiser is involved in money laundering events detected on other platforms, the platform has the right to directly cancel the advertiser's qualifications. If there is a team, all team accounts will have their advertiser qualifications canceled, and the security deposit will be frozen indefinitely.
9. Maliciously exploiting loopholes in platform rules for profit will result in the cancellation of advertiser qualifications.
10. Renting or selling others' cards and Alipay for transactions, deemed suspected of money laundering by the platform, will result in the cancellation of advertiser qualifications. If there is solid evidence that the advertiser is directly involved in money laundering, the platform will actively report it to the relevant judicial authorities.
11. If an advertiser is verified to have caused the judicial freeze of the other party's bank card or other financial account during payment, and does not cooperate in resolving the matter, the platform has the right to dispose of it according to the supplementary provisions of the "Asset Management of Advertising Security Deposits" and cancel the advertiser's qualifications.
12. If risk control discovers that advertisers have engaged in offline transactions and cannot provide reasonable evidence, the qualifications will be canceled. If there is a team, all team accounts will have their advertiser qualifications canceled, and the security deposit will be frozen for more than three months.
13. Adding platform users on WeChat under the pretext of "verification flow" or "adding friends to transfer money" and attempting to guide users to trade on other platforms or diverting orders to other platforms will result in the cancellation of advertiser qualifications. If there is a team, all team accounts will have their advertiser qualifications canceled, and the security deposit will be frozen for more than three months.
14. After triggering platform risk control, if the evidence provided by advertisers is found to be false (including but not limited to forged or altered payment and receipt certificates, chat and transaction records, judicial freezing documents, filing materials, etc.), the qualifications will be canceled. If there is a team, all team accounts will have their advertiser qualifications canceled, and the security deposit will be frozen for more than three months.
15. If advertisers accept non-authenticated payments from users or accept users to buy on their behalf during transaction sales orders without verifying the purpose of the user's purchase, they may be considered to have weak risk awareness, resulting in the cancellation of advertiser qualifications.
Removing Certified Advertiser Identity:
If advertisers need to remove their certified advertiser status for their own reasons, they must submit an application to the platform. After receiving the removal application, the platform will verify that the advertiser is not involved in any unresolved disputes or has no adverse records. The platform will unfreeze the security deposit within 7 working days and complete the removal of advertiser certification.
Advertising Management and Penalty Implementation Details
Handling of Payment Violations
| Specific Behaviours | First Violation | Second Violation（Cumulative） | Third Violation（Cumulative） |
| After verification, the advertiser received payment from a user using an account that does not match the real-name authentication on the platform or cannot be verified for real-name authentication. | Warning | 48-hour trading ban | Disqualification |
| The advertiser clicked "I have paid successfully" without actually making the payment, resulting in a user complaint. | Warning | 24-hour trading ban | 48-hour trading ban |
| The advertiser used an account for payment that does not match the real-name authentication on the platform, resulting in a complaint from the user and causing adverse effects. | 48-hour trading ban | 72-hour trading ban | Disqualification |
| Depending on the severity of the situation, the deposit will be frozen for a minimum of 90 days | |||
| The use of a corporate or institutional account by an individual advertiser for payments and receipts is considered non-authenticated payment. | Warning | 48-hour trading ban | Disqualification |
| In sales orders, the advertiser receives payment using an account that does not belong to them. When disputes arise, they cannot contact the recipient for refund processing or provide payment information. | 48-hour trading ban | Depending on the severity of the situation, disqualification may occur, and the deposit will be frozen for a minimum of 90 days | |
| The advertiser, during the sale of an order, provided incorrect payment information despite user feedback. However, they still failed to cooperate in providing the correct payment information during the transaction, resulting in order cancellation. | Warning | 72-hour trading ban | Disqualification |
| Advertisers are strictly prohibited from collecting payments from users in the form of group chats (including but not limited to WeChat and Alipay group payments) during the sale of orders. | 72-hour trading ban | Disqualification | |
| During the sale of orders, advertisers must ensure that their receiving account is linked to the platform or, if there are any abnormalities, they must provide it again to the user. This information should only be communicated through the order interface and is strictly prohibited from being provided through private messages, voice messages, or any other unverifiable means. | 48-hour trading ban | Disqualification | |
Triggering Risk Control: Abnormal Handling
| Specific Behaviours | Depending on the severity of the situation | |
| The advertiser, acting as the buyer, had their counterparty's receiving account frozen due to a complaint after making the payment. They took over 24 hours to provide the payment account status results to the platform after receiving feedback. | 48-hour trading ban | Disqualification |
| Being detected by the risk control system for abnormalities, explicitly refusing or not actively cooperating to complete further anti-money laundering verification work as requested by the platform. | Disqualification with the deposit frozen for a minimum of 90 days | |
| 1. The advertiser uses the same bank account on other P2P platforms when trading, which is identical to the one used on our platform. | Close all advertisements, restrict advertising privileges, or... | |
| 2. The received funds were directly used for payments on our platform, resulting in judicial freezing of the user's account. | Disqualification, with the deposit remaining frozen until the associated user account is restored to normal status | |
| The platform has reasonable evidence to prove that the advertiser directly participated in or assisted in dealing with problematic funds or assets. | Immediately freeze the advertiser's account, disqualify them, freeze associated accounts, and report to relevant legal authorities as necessary. The deposit will remain frozen indefinitely | |
| Advertisers are prohibited from directing users engaged in Ponzi schemes, pyramid schemes, or illegal schemes to trade on our platform. Advertisers are also prohibited from knowingly ignoring the risks and directly transferring funds received from other platforms/WeChat groups, which they reasonably believe to be illicit, into the accounts of other users on our platform. | Terminate the advertiser's qualifications, freeze associated accounts, and report to relevant legal authorities as necessary. The deposit will remain frozen indefinitely | |
Customer Service Intervention
| Specific Behaviours | First Violation | Second Violation（Cumulative） | Third Violation（Cumulative） |
| During the advertisement being online, the platform's registered mobile number must not be in a shutdown or suspended state: | Close all advertisements and impose a 24-hour trading ban | Close all advertisements and impose a 48-hour trading ban | Disqualification |
| 1. If the coins are not released within the stipulated time frame of the order and two users have lodged complaints, customer service intervention is required. However, despite multiple attempts to contact within a 30-minute period, there has been no response. | |||
| 2. If the payment for the order has not been made and it has been cancelled due to timeout, resulting in complaints from two users, customer service intervention is necessary. However, despite multiple attempts to contact within a 30-minute period, there has been no response. | |||
| Malicious Appeals： | Warning | 48-hour trading ban | 72-hour trading ban |
| 1. In a scenario where the seller's payment method is functioning normally, but the buyer has not made the payment and clicks on "complaint." | |||
| 2. In a situation where the buyer has not violated any rules, but the seller refuses to release the funds, prompting the buyer to click on "complaint." | |||
| The advertiser provided a new payment method due to an issue with the original receiving account. However, after receiving the payment, they failed to release it within 30 minutes, leading to a complaint from the user. | Warning | 24-hour trading ban | 72-hour trading ban |
| The advertiser's provided receiving account encountered an issue, and they did not promptly provide an alternative valid payment method. As a result, the user was unable to complete the payment and lodged a complaint. | Warning | 24-hour trading ban | 72-hour trading ban |
| After the buyer completed the transfer, if the order was cancelled due to timeout or accidental cancellation, and despite customer service intervention, the advertiser, acting as the seller, did not handle the situation in a manner agreed upon during negotiations. | Warning | 48-hour trading ban | Disqualification with the deposit frozen for a minimum of 90 days |
| Restrict fiat currency privileges until the processing is complete | |||
| As the seller, the advertiser received a payment from the counterparty without real-name authentication. Advertiser requested the cancellation of the order but failed to complete the refund operation within 24 hours after receiving the payment. | Warning | 48-hour trading ban | Disqualification with the deposit frozen for a minimum of 90 days |
| Restrict fiat currency privileges until the processing is completed | |||
| When engaging in purchasing transactions, advertisers should： | The advertiser is responsible for any losses incurred, 48-hour trading ban | Disqualification | |
| 1. Adhere to making payments according to the user's bound receiving account on the platform. | |||
| 2. If users request to change their receiving account, advertisers must request that they do so through the order interface. | |||
| The advertiser requests users to add personal messaging applications and engages in the following behaviours: | 48-hour trading ban | Disqualification with the deposit frozen for a minimum of 30 days | |
| 1. The advertiser requests users to add personal messaging applications for contact within the order and frequently changes the reserved personal messaging application account. | |||
| 2. After placing an order, the advertiser does not communicate within the order interface, does not leave any contact information, and only asks users to provide personal messaging application contacts. | |||
| The advertiser, while trading in sell orders, guides users to cancel their orders and then reissues higher-priced advertisements, encouraging users to place new orders for purchase. | 1. Trading suspended for 72 hours due to cancelled order status | For three or more accumulated orders, disqualification with the deposit frozen for a minimum of 30 days | |
| 2. Trading suspended for 72 hours upon completion of the order status, with the return of any additional price difference | |||
Handling of Other Irregular Operations
| Specific Behaviours | First Violation | Second Violation（Cumulative） | Third Violation（Cumulative） |
| As per the platform's assessment, the advertiser is identified to be using alternate accounts or directing others to register alternate accounts, order blocking, delayed payments, and fraudulent order placements. | 48-hour trading ban | Disqualification | |
| As determined by the platform, the advertiser is found to be using other people's accounts to transfer sensitive information to other advertisers on the platform or conduct card testing. | 48-hour trading ban | Disqualification | |
| The user has made payment, but the advertiser fails to release the funds within 30 minutes of successfully receiving notification from customer service. | Warning | 24-hour trading ban | 48-hour trading ban |
| Upon risk control verification, it has been identified that the advertiser is engaged in purchasing on behalf of others. | Depending on the severity of the situation, advertising privileges may be restricted or... | ||
| Disqualification with the deposit frozen for a minimum of 90 days | |||
| Upon risk control assessment and user reports, abnormal behaviour in advertising orders has been identified (e.g., setting the minimum and maximum limits close together, such as 50924 - 59024; setting upper limits on the order quantity also sets upper limits on the minimum limit per order, and other abnormalities determined by risk control). | Warning | 48-hour trading ban | Disqualification with the deposit frozen for a minimum of 90 days |
| The platform has determined that the advertiser has received multiple payments from users and needs to cooperate in resolving them but intentionally delays or avoids doing so. | 24-hour trading ban | 72-hour trading ban | Disqualification with the deposit frozen for a minimum of 90 days |
| The advertiser pays an amount less than the actual order amount when trading in purchasing orders. | Warning | For three or more accumulated orders, disqualification with the deposit frozen for a minimum of 30 days | |
| The advertiser improperly occupies the market by using inappropriate methods. | Warning and closure of advertisements | 48-hour trading ban | Disqualification |
| The advertiser engages in disrupting platform order by using programmatic orders to maliciously lower prices and publish abnormal coin-receiving prices, causing disturbances in platform order. | Warning | Disqualification | |
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