How to set up Google Authenticator【 Mobile APP / WEB 】 – HKD.com

How to set up Google Authenticator【 WEB 】》》

What is Google Authenticator? Google Authenticator is a dynamic password tool that operates similarly to SMS-based dynamic verification. After binding, it generates a dynamic verification code every 30 seconds, which can be used for secure verification in operations such as logging in, withdrawing, and modifying security settings. Here's how to set it up:

Step 1 : Download Google Authenticator App:

- For iOS users, log in to the App Store and search for “ Authenticator " to download.

- For Android users, log in to the app store or use a mobile browser to search for “ Google Authenticator " to download.

Step 2 : After completing the download, open the Google Authenticator app and click on the【 + 】sign.

① Choose【 Scan QR Code 】

② Choose【 Enter provided key 】

Step 3 : Use the Google Authenticator app to scan the QR code displayed on the HKD.com binding Google Authenticator page or enter the copied private key.

① Enter an account name for easy identification.

② If the user chooses to enter private key, follow the instructions on the HKD.com binding Google Authenticator page (as shown in the red box) to copy the private key and paste it into the private key section of the Google Authenticator app.

③ Click on【 Add 】

How to enter the HKD.com binding Google verification page, please follow the steps below to set the Google verification code:

Step 1 : Log in to the mobile APP and 【 Click 】on the HKD icon in the top-left corner of the homepage.

Step 2 : Click the【 Account Center 】button.

Step 3 : Click the【 Go to set 】button to the right of the Google Captcha.

Step 4 : Make sure to download Google Authenticator first before proceeding with the Google binding.

Step 5 : Please back up your QR code and private key.

Step 6 : After completing the scanning of the QR code or adding the key to the Google Authenticator app, click on【 Next 】

Step 7 : In the Google Authenticator app, copy the current 6-digit code being displayed, then paste it into the space provided on the HKD.com binding Google Authenticator page to complete the Google Authenticator binding process.

*Note : It is recommended to securely save the QR code and private key for future reference in case of the need for resetting.

The verification code changes every 30 seconds, so please make sure to enter the latest code. If you are repeatedly trying and still receive an error indicating that the Google Authenticator code is incorrect, please ensure that the time on your phone and computer is synchronized and set to the same time.

If your phone is lost and you've also lost access to your Google Authenticator code, here's what to do:
It is highly recommended that you save the private key or QR code when binding Google Authenticator. In the event of a lost phone, you can rebind it on a new phone.

Apply Resetting Google Authenticator

If you are unable to unbind Google Authenticator on your own, please submit a Google Authenticator reset request by email to the backend team. Please fill in the following information in the email and record a video of the account holder. The video should clearly show the account holder's face and holding their ID document. Read the following statement in the video and then send it via email to CS@hkd.com.

(For individual accounts, read: "Today is 20XX-XX-XX, my name is XXXX, ID/passport number is XXXX, UID is XXXX, and I need to change the Google Authenticator.")

Please note : If the email information is unclear and does not include the recorded video, the request will not be processed after received.

*Please follow the email template:

Subject: Application for Google Authenticator Reset

To HKD.com, I’m hereby request to reset my account with Google Authenticator.

Applicant UID:
Applicant Name:
Applicant ID/Passport Number:
Reason:

【 WEB】

Step 1 : Log in to your account at www.hkd.com/global and click the icon on the upper right corner, Select the【 Security Center 】

Step 2 : Click the【 Link】button to the right of the Google Authenticator.

Step 3 : Make sure to download Google Authenticator first before proceeding with the Google binding.

Step 4 : Please back up your QR code and private key.

Step 5:

① After scanning the QR code or adding the key to the Google Authenticator app, copy the current 6-digit code displayed in the Google Authenticator. Paste the code into the Google Authenticator field in the HKD.com binding section.

② Click【 Submit 】to complete the binding process.

*Note : It is recommended to securely save the QR code and private key for future reference in case of the need for resetting.

Apply Resetting Google Authenticator

If you are unable to unbind Google Authenticator on your own, please submit a Google Authenticator reset request by email to the backend team. Please fill in the following information in the email and record a video of the account holder. The video should clearly show the account holder's face and holding their ID document. Read the following statement in the video and then send it via email to CS@hkd.com.

(For individual accounts, read : "Today is 20XX-XX-XX, my name is XXXX, ID/passport number is XXXX, UID is XXXX, and I need to change the Google Authenticator.")

Please note : If the email information is unclear and does not include the recorded video, the request will not be processed after received.

*Please follow the email template:

Subject: Application for Google Authenticator Reset

To HKD.com, I’m hereby request to reset my account with Google Authenticator.

Applicant UID:
Applicant Name:
Applicant ID/Passport Number:
Reason:

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